Turn your Healthcare Practice into a business that will grow and scale!

We are here to help you Understand your patient/client's journey in your practice…… You will then leverage the whole TEAM to improve the patient experience and make more top and bottom line money.

GROW AND SCALE YOUR HEALTHCARE PRACTICE TODAY!

Jerry has the training that provides the tools and systems to start optimizing your practice today to deliver MORE patients and clients who will ARRIVE, PAY and STAY… Scale and Grow!!!

FREE DOWNLOAD FOR YOU!

LISTEN AND WATCH OWNERS AND PEOPLE JUST LIKE YOU SHARE THEIR EXPERIENCES AND RESULTS

Added more money into the business monthly by focusing on the right metrics.


MORE VALUE

ADDED TO CLINIC

Jerry helped us connect the dots in our business and then apply the systems for the first new patient phone call to completed plan of care It has equated to $18,000 more a month in revenue (with NO new marketing)

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NICK THURLOW

FOUNDER

NEXT ERA PHYSICAL THERAPY

Sell

with confidence

On the New Patient Phone call

With Jerry’s help with increased our completed Plans of Care to 80%. And the drops off reduced drastically. It all happened so quick, it was great to the result so soon!.us connect the dots in

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JESSICA KAUFFMANN

OWNER

NOR CAL PHYSIO

FREEDOM

Because of Jerry and the focus he has helped me with, I have been able to come out of my role of working IN the business and am now working ON the business. This has given me the freedom and flexibility to grow the business to more locations and which keeps me moving forward to attaining all of my goals!

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DENISE SMITH

OWNER AND FOUNDER

SMITH PHYSICAL THERAPY + RUNNING ACADEMY

GROW and SCALE

Now we have these systems in place and results to show. Decreased cancels and no shows, increased conversion rate to first visit, increased completed plans of care AND has created MORE time for me to work on the business I was grateful to come across Jerry when I did…

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JORDAN FLOYD

OWNER AND FOUNDER

LIMITLESS THERAPY & WELLNESS

LISTEN AND WATCH OWNERS AND PEOPLE JUST LIKE YOU SHARE THEIR EXPERIENCES AND RESULTS

Added more money into the business monthly by focusing on the right metrics.


hundreds of healthcare practices

of all sizes...

MORE VALUE

ADDED TO CLINIC

Pulling more money out of practice

with no new marketing!

Our systems were inconsistent and we didn't understand the business metrics we needed to focus on most.

Jerry helped us connect the dots in our business and then apply the systems for the first new patient phone call to completed plan of care It has equated to $18,000 more a month in revenue (with NO new marketing)

Image

NICK THURLOW

FOUNDER

NEXT ERA PHYSICAL THERAPY

Sell

with confidence

On the New Patient Phone call

we had more New Patient calls into the practice, yet NO growth and the people scheduling were dropping off the schedule

With Jerry’s help with increased our completed Plans of Care to 80%. And the drops off reduced drastically. It all happened so quick, it was great to the result so soon!.us connect the dots in

Image

JESSICA KAUFFMANN

OWNER

NOR CAL PHYSIO

FREEDOM

To get OUT of the business And work ON the business

was seeing patients 6-7 days a week, while trying to manage staff and had plans to grow the practice to multiple sites…

Because of Jerry and the focus he has helped me with, I have been able to come out of my role of working IN the business and am now working ON the business. This has given me the freedom and flexibility to grow the business to more locations and which keeps me moving forward to attaining all of my goals!

Image

DENISE SMITH

OWNER AND FOUNDER

SMITH PHYSICAL THERAPY + RUNNING ACADEMY

GROW and SCALE

Take practice to the next level

was growing ( with employees and new patient calls), NO systems in place for consistency of marketing and sales AND I did not understand my patients journey. We had grown to a size

that we could no longer survive without the systems in place

Now we have these systems in place and results to show. Decreased cancels and no shows, increased conversion rate to first visit, increased completed plans of care AND has created MORE time for me to work on the business I was grateful to come across Jerry when I did…

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JORDAN FLOYD

OWNER AND FOUNDER

LIMITLESS THERAPY & WELLNESS

Some of the practices and businesses who have worked with us

Our founder, Jerry Durham, envisioned a company entirely dedicated to transforming the patient experience by improving connections across the entire team… connections built on systems, operational training and business organization, enabling practice owners to simultaneously reduce operational problems while improving overall profit margins… and having it repeat over and over and over!

THIS IS SCALABILITY and GROWTH!

Deploy a solution as unique as your practice.

Explore Day Long INTENSIVES and Personalized Consulting

There’s no such thing as one-size-fits-all.

If someone sells you on their rigid system, they’re lying.


At The Client Experience Company, we get to know you,

your practice, and your goals.

  • Your solution is personalized to your practice.


  • You'll get measurable results with real numbers.


  • We'll tell you the honest truth - even when it's uncomfortable.

Jerry Durham,

Founder and CEO

Jerry Durham is nationally known speaker, author and coach with a singular passion for leveraging the entire practice team towards improved patient outcomes while boosting the practice bottom line.

A Physical Therapist with over 25 years of experience and 20+ years of business ownership, including practice ownership, consulting and business coaching, Jerry has spent significant time on the front line, answering calls and learning why patients think and act the way they do when interacting with the front desk. Jerry has learned how to leverage the information at first contact and carry it all the way through to a completed plan of care! These are the systems that define your RULES OF PATIENT (client) ENGAGEMENT!

Learn How To

GROW and SCALE your healthcare Business

add more patients or clients who will Arrive,

Pay and Stay!

You will get all of Jerry’s most updated information, videos, writings and podcasts


It's time to gain the freedom that you've always wanted when you started your own healthcare practice! It's time to embrace and leverage all TEAM members in your practice to create greater Patient and Client Success that will lead directly to greater Business Success!

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