Quit Making the Front Desk the Junk Drawer of Your Practice

You created a junk drawer in the form of your front desk. My partner, Todd Wickstrom, was the first to come up with this analogy. And if you think about it, he’s right.  Many of you have dumped all your people, their skills, and all business tasks into one...

Creating Practice Success: Lessons Learned From a Long Journey!

Everyone has their own unique journey to opening their private practice. Like most clinicians, I entered the industry simply wanting to deliver great patient care, thinking that my skills were the “difference-maker”. But it didn’t take long to realize that I wanted to...

What’s Best for the Patient Is Best for the Business

The hard truth for many of your practices is that you’ve become lazy because the top of your funnel is packed. You’re so focused on billing insurance because of how our payor model is set up, and have enough new patients calling your phone that you’ve lost sight of...

Why Your Healthcare Practice Shouldn’t Charge Cancel Fees

Cancels and no shows play a significant part in most physio and healthcare practices. Not only do they result in lost time and revenue for providers, but more importantly, cancellations mean patients aren’t completing their plans of care. When addressing...

The Art and Science of Selling in a Healthcare Practice

The physical therapy industry loves marketing and often, they’re pretty good at it. But then they don’t do any of the rest of the work to take care of the patients in order to retain them.  This is a problem and a big waste of time, money, and resources. Why go...

It’s time to stop worrying about negative reviews, a bad reputation, or a failing business.

The 10 Steps To A Successful New Patient Phone Call

Enter your information below and we'll email the 10 Steps straight to you!

Your email is on the way!